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My Work

On this page, you’ll find examples of how I’ve helped artists, creatives, small business owners, nonprofits, and startups achieve their goals through website building, operations consulting, customer support, and knowledge base creation. Each case study highlights the challenge, the solution I provided, and the results, showing how my services make an impact.

 

From building and configuring 100+ client-facing sites at BallotReady, to creating personal portfolio websites, streamlining workflows, and crafting accessible documentation, these examples demonstrate how I turn complex problems into clear, actionable solutions. They showcase the versatility, adaptability, and practical results that clients can expect when working with me.

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Case Study 01

Customer Onboarding & Training

Client/Role: BallotReady – Customer Success Solutions Coordinator
Challenge: Users needed clear onboarding and training to use the platform effectively.
Solution: Designed onboarding flows, delivered live trainings for 2,000+ users, created documentation.
Result: Increased customer satisfaction score by 21%.

Case Study 02

Knowledge Base Creation

Client/Role: BallotReady – Customer Success Associate Lead

Challenge: High volume of support tickets around common questions.

Solution: Built a searchable knowledge base and FAQ system for customers.

Result: Reduced repetitive support inquiries and improved self-service adoption.

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Case Study 03

Website Design & Maintenance

Client/Role: Personal & Peer Projects
Challenge: Creatives and nonprofits needed professional, easy-to-manage websites.
Solution: Built Wix sites with clean, mobile-friendly design and provided handoff training.
Result: Helped clients establish an online presence without high costs or technical hurdles.

Case Study 04

Workflow & Operations Setup

Client/Role: Internal Team Projects (BallotReady, Nonprofit Work)
Challenge: Teams lacked streamlined processes and documentation.
Solution: Built Asana workflows, documented processes, trained staff on tools.
Result: Improved internal collaboration and reduced onboarding time for new hires.

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Get In Touch

Have any questions? Want to know more? Feel free to reach out!

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